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Quality guarantee certified in accordance with ISO 17100
Frequently asked questions

FAQ – General

How is the cost of a translation calculated?

Translations are charged based on the number of words in the source text. The cost of the final translation can therefore be established at the start. There are no unpleasant surprises or inaccurate calculations. Of course, we can also provide special rates on request.

How quickly can a translation be completed?

One of our greatest advantages is speed because express comes as standard for us. Small orders can be delivered on the same day. We can translate approx. 1500 words per day including proofreading.

What is the difference between translation and localisation?  

The translation process extends beyond simply transposing the terminology of a text from one language into another. Each text contains a message which is transferred across into another language, taking account of the information context and cultural background. Localisation is closely linked with this concept. It is a process of adapting a product or service to the conditions and conventions of the country or place where the text will be used while also retaining the special features, codes and message of the original.

Do you also provide translations of official documents such as certificates, marriage documents etc.?

Yes. We translate official documents which must be completed by a sworn translator. We translate official documents in all languages and for all companies. There are different rules in place for certified translations in virtually every country and so we ask that you let us know the intended country of use for the translation when you submit your enquiry.

Will my documents be treated confidentially?

Your documents and all other texts will be handled in the strictest of confidence in accordance with the ethical guidelines for translation agencies. We would also gladly sign a non-disclosure agreement, on request.

Do you also accept small jobs?

Yes, of course. In the case of smaller orders (less than 150 words), we charge a minimum fee which varies between € 25.00 and € 50.00, depending on the language and specialist field. We do not charge a minimum fee for regular customers.

Which languages do you translate into?

Into all living (i.e. spoken) languages.

How can I become a freelance translator with Kitz Global?

Our employees are subject to very high standards to ensure that we offer the quality our customers expect of us.
We only work with professional full-time translators. We believe that a translator cannot produce competent and high quality translations into more than one language (mother tongue). If you have at least five years of translating experience, additional specialist fields and two references who can attest to the quality of your translations, please send us your CV and price expectations by e-mail.

Frequently asked questions - online translation

FAQ - translation portal / myKitzGlobal

Why should I choose Kitz Global for my translation?

  • Kitz Global quality guarantee, certified in accordance with ISO 17100
  • Over 15 years of experience
  • Highly qualified, native speaker translators
  • Strict adherence to deadlines
  • Discretion and data security guaranteed
  • 24/7 service

How will I receive the translation?

You will receive a message by email to the address specified and will be able to download your translation quickly and easily via the link provided.

Is my data secure with you?

All of our employees – translators and project managers alike – have signed a non-disclosure agreement. Your files and data will never leave our domain, whether physical or online. The files you upload to our translation portal will be deleted from our server within 30 days, without exception. Our translation portal is SSL-encrypted.

Which languages and language combinations do you offer?

We offer 35 languages and 534 language combinations through our translation portal, myKitzGlobal. Here you will find virtually all European languages as well as Arabic, Japanese, Chinese, Thai and Korean. Please do not hesitate to email us if you require any other languages or language combinations.

How does it work with certified translations?

You can select the option ‘Certified Translation’ or ‘Certified Translation + Original by Post’. In the latter instance, you will receive the paper version in the post along with the certified translation to download. In this case, please enter your address.

What are standard translations?

Standard translations are ‘simple’ translations. This category covers translations which do not require certification, i.e. everything except for official documents. You can also specify a specialist field for standard translations.

How can I pay?

You can pay via PayPal with your credit card and do not need to register with PayPal. PayPal has the advantage that your credit card details are not shared with third parties. You can also pay directly with your credit card.

What can I do if the translation is delayed?

We will do our utmost to ensure that you receive your translation before the deadline. However should a delay arise for any reason, we will inform you of this in advance of the deadline and let you know when delivery is expected.

What can I do if I am not satisfied with the translation?

Kitz Global offers a comprehensive quality guarantee for all translations. If you are not satisfied with the translation, it will be corrected free-of-charge… until you are satisfied. Fast and uncomplicated! Of course, we will do our utmost to ensure that this does not happen. Stringent internal quality controls guarantee consistent top quality. Kitz Global is certified in accordance with ISO 17100.

FAQ - about our services

We are happy to take the time to answer any questions or suggestions and to provide advice! Simply send an e-mail or give us a call!

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